FAQs

All items are 1st quality and indentical to the items available in your local specialty shop in every way. We do not sell seconds, knock-offs, or incomplete items. All items come with a full warranty. Our product descriptions are comprehensive and accurate. If you are unsure about about our ability to deliver a product as described, please check our feedback from previous buyers of your desired item.

If your item has not yet shipped you may switch to a different item. If the price is different we will refund the difference or you must pay the difference. We accept safe and fast credit card payment at Paypal.com where you can "Send Money" for "Goods" directly to todd@snowdealsnow.com
Along with your payment please include a note referencing what the payment is for.

Check the listing for all the information we can offer about gear compatibility of a specific item. Online forums often have good suggestions. We suggest frostyrider.com for ski and snowboard sizing suggestions. We can offer no further information about gear compatibility.

Check the listing for all the information we can offer about the intended usage of a specific item. Online forums often have good suggestions. We suggest frostyrider.com for ski and snowboard sizing suggestions. We can offer no further information about gear compatibility.

We advertise boot sizes as they are notated by the manufacturer. Boot sizing is not universal and if we can provide more meaningful information about true boot fit, this extra information will be provided in the listing. Most ski boot companies only change the insole thickness (shell and liner are the same) for half size boots. Here's a few helpful links with more info on ski boot sizing (some of this info may be dated): http://shoes.about.com/od/fitcomfort/ss/measurefeet.htm http://www.imagehostplus.com/sites/2374/fischerbootsinfo.jpg http://www.imagehostplus.com/sites/2374/langechart.jpg http://www.imagehostplus.com/sites/2374/wcsolelength.jpg
http://www.imagehostplus.com/sites/2374/2010solelength.jpg

Here's our boot fitting tips:
Thanks for your email.
Here's some helpful information about successfully fitting your ski boots.
These suggestions have been prepared after many long discussions with one of the top ski boot fitters in the U.S.
After an unsuccessful first attempt at trying on boots, these tips have helped many other online boot buyers achieve a comfortable fit (and save roundtrip shipping fees).
We are willing to extend the return policy period, so please take a few days to try these tips.
Try on your boots using these steps:
1) Remove any wadded up paper from the inside of the liners. CAREFULLY preheat the boots by setting them near a space heater or hair dryer. then put on a clean pair of lightweight socks, undo the boot buckles fully, pull the sides at the front of the boot apart and push the tongue forward, and step into the boots.
2) Slam the back of your heel down on the floor a couple times to push your foot back into the heel cup of the ski boot.
3) Realign the tongue and tighten the 2nd buckle from the top and flex against the front of the boots. Then buckle the top buckle and the strap. Next buckle the bottom buckles. Do not buckle too tightly. Use the micro adjust (turnbuckle) design or remount the catch to get the correct buckle tightness.
4) Walk around a little bit and then lean against the front of the boots (like you would when skiing).



If the boots are TIGHT:
1) Wear a thinner sock (Most skiers today use a lightweight ski sock. Never wear 2 socks when skiing)
2) Replace the insole with a thinner insole with more arch support (you may try a pair from a different pair of shoes you currently own or purchase new from walmart or a drug store or you may purchase a special thinner insole with more arch support, a Superfit insole for example, from a running shoe store). This will keep the foot supported and not allow it to flatten out which widens and lengthens the foot and makes your boots fit tighter.
3) Some boots have a screwed in or velcro on spoiler that goes between the back of the liner and the shell. These can be removed to allow more room around your lower legs.
4) Place a heel lift under the insole. You may make a homemade "varus wedge" by purchasing a heel lift preferably with a leather top material and a foam base (available at walmart, a drug store, or a shoe store) and cutting away some of the foam from the bottom outside of the heel lift. This will raise the heel slightly and also offer support and lift to the inside (big toe) side of the foot. This also will keep the foot from flattening (lengthening and widening) and while raising the heel can move the toes back from the front of the boot just slightly.
5) If the fit is still a little snug, this may equate to the perfect fit after a few days skiing in the boots. A little discomfort during this break-in period is customary.
You may thermo-mold the liners to your feet while skiing in the boots or
you may home thermo-mold the liners prior to skiing in the boots.
Thermo fitting heat moldable liners will further relieve pressure points and is a great way to get a better fit from your boots.
However, you may not return boots that have been thermo molded to your feet.
Remove the liners from the boots and use a hair dryer to blow hot air into a liner. Do not place the hair dryer in the boots as this may burn the liners and/or burn out the hair dryer. Move the hair dryer around every few minutes so it's not heating one specific point in the boots. heat the liner for about 10 minutes. Place the liner back into the shell and as a last step, hold the hair dryer into the boots for about 20 seconds. Then put on the boots using steps 1-3 above. Repeat with the other liner. Buckle the top buckles snug and keep the boots on for at least 15 minutes.
6) Have the boots custom fit at a boot shop. Boot fit specialists employ a variety of tricks to modify flex and fit. They may suggest custom insoles, shop thermo-molding of the liners, and shell and liner modification.

If the boots are LOOSE:
1) Use a mid to heavy weight ski sock.
2) Use a thicker insole or place a flat insole insert (or cut out some cardboard--called a home-made bontech shim) and position under the insole.
3) purchase some 1/8" (or 1/4") foam and cut it into 1"x3" strips. glue or tape one on each side of the inside of the liner where it wraps over the tongue. This will help snug your heel into the heelcup.
4) If the fit is still a little loose, you may home thermo-mold the liners prior to skiing in the boots. See above.
5) Custom fitting at a boot shop. See above.

We state the ski length, ski width, ski type, and target skier in the listing. If we can provide any further meaningful information about ski sizing, this extra information will be provided in the listing. Here's a few helpful links with more info on ski sizing: http://www.imagehostplus.com/sites/2374/sizingsuggestions.jpg http://www.imagehostplus.com/sites/2374/TURNRADIUS.jpg http://www.imagehostplus.com/sites/2374/ability.jpg
We also suggest frostyrider.com for a size recommendation tool.

No. Bindings do not come pre-mounted and we do not mount bindings. At most ski shops traditional mounting on flat skis (those without plates pre-drilled for specific bindings) is typically around $30. The ski shop will have a “jig” that allows them to drill the correct hole pattern for a specific model binding. If they don’t have the jig for that binding, they will usually mount the bindings using a “freehand” method. Some shops may charge less for this service if you are mounting the bindings into pre-drilled mounting plates which come fixed on many skis. Bindings mount service typically includes mounting the bindings to the skis, setting the bindings to your boots, and adjusting the release (din/spring tension) to your specifications based on height, weight, and ability level. You will need your skis, boots, and bindings. It is not suggested to mount any ski bindings at home, however, some people may mount bindings into pre-drilled mounting plates. If you choose to do this, follow the instructions included with the ski bindings and on the skis’ mounting plate and then take the skis to a shop for bindings adjustment and testing. This less costly service usually includes setting the bindings to your boots, adjusting your din release, and testing the bindings. You may also want to ask them to make sure the screws are tightened down the correct amount before they perform this service. This service usually costs less than $15 (and with a much faster turnaround time, some shops will do this while you wait).

Check our SnowDealsNow.com for all the items we currently have in stock. We do not stock all sizes/colors/ etc. We are not able to special order any items. The available qty showing in the listing is the true qty we have in stock.

Yes all items include the manufacturers warranty. We only sell 1st quality gear that is the same in every way to gear available for purchase at reputable ski and snowboard shops. Accordingly we seldom have warranty issues that need serviced. When necessary, we are glad to give warranty assistance. We are authorized dealers for most items we sell and having connections in the warranty depts has made warranty repair or replacement go smoothly. When there is a manufacturers defect on an item we are not an authorized dealer for, we handle the warranty replacement in house.

When your prices are already at rock bottom there is no further lowering possible. Our prices are set below those of our competitors. If you see the same item available from another seller at a lower delivered price, please let us know.

We set our prices below those of our competitors. If you find the same item for sale by another seller for a lesser delivered price simply include a link to the lower priced item along with your Paypal payment and we will send you a free pair of $30 i360 sound beanie along with order.

Many customers are amazed at our prices. Yes our prices are for real and all items are 1st quality with full warranty and the same in every way to those items sold in retail stores. Here's how Snow Deals Now can bring you the lowest prices on winter gear: --We search the planet for the best deals in top quality gear. After our receiving dept negotiates the most aggressive pricing on huge lots of ski and snowboard gear, it hits our warehouse in semi trucks and shipping containers. --We sell at a very high volume and to keep our inventory current, we often have to be very aggressive with our pricing or we have stock that must carryover another year. --Selling over 60,000 winter items online since 1999 has allowed us to innovate a streamlined process. We are confident our overhead (time/cost) is the lowest in the industry. --Repeat customers. Low prices on quality gear keep our customers coming back for more. --We are not greedy!!! We love making skiing and snowboarding more enjoyable and accessible for so many people.

The reason is because color, size, model year, and other factors that may not effect the value of items in the retail venue GREATLY effect the value of items in the non-retail venue. Supply and demand is very much at play in determining the final selling price of seemingly similar items.

We raise and lower our prices as necessary for optimal inventory management. We reserve the right to change our prices at any time.

Check the listing for all the information we can offer about the intended usage of a specific item. Online forums often have good suggestions. We suggest frostyrider.com for ski and snowboard sizing suggestions. We can offer no further information about gear compatibility.

Sorry we do not provide any additional services like mounting bindings. More information on mounting ski bindings can be found at http://www.imagehostplus.com/sites/2374/bindingmounts.jpg

Here is some contact information you may find to be helpful.
PayPal customer service 1-888-221-1161
Ebay customer service http://contact.ebay.com:80/ws/eBayISAPI.dll?ContactUsNextGen

To submit this for preliminary review by the company's warranty dept, please provide
a detailed written description of the condition of the item and the problem with it and what seems to have caused the problem.
Also include pictures of the defect.
And please confirm the model, model year, size, etc.
Also include your phone number, email address, and mailing address.
After receiving this we will contact the manufacturer and provide their instructions for warranty repair/replacement if possible.

Our typical reply time is within 24 hours but sometimes it can take a little longer.
Our email address is todd@snowdealsnow.com

We have sold over 100,000 sporting goods items over the last 15 years. We have learned from our mistakes and we have worked hard to create a seemless buying experience so your order never needs 'serviced'. But if you do have a problem, let us know immediately by emailing todd@snowdealsnow.com and we will address the problem to your satisfaction.

Send direct email to todd@snowdealsnow.com Please always REPLY to previous emails and include previous email texts for reference.

You may add any new address as a shipping address during Paypal payment. If you have already submitted payment and want to change your shipping address you may send us an email and we will try to honor your request. We can only do this if your package isn't already shipped.
If you want to change your shipping address after shipment, we can only do this with Fedex or Ups shipments and only if you send us $12 to cover the change of address fee. At WWW.PAYPAL.COM
you can "Send Money" for "Goods" directly to Todd@SnowDealsNow.com include a note with payment with your tracking number, original address, and new address. The other option is to contact Fedex or Ups and request a free hold at pick up location which you can do by clicking on your tracking number and following the prompts.

If you want to change your shipping option and your shipment has not been processed you may send us a direct Paypal payment for the difference in price. Include a note with this payment and also send us an email requesting a ship option change. The listing will state all available shipping options including prices and estimated delivery times.
You may estimate Ground delivery times by visiting http://www.imagehostplus.com/sites/2374/groundmap.JPG We do not send shipments that are handled by FEDEX or UPS over the weekend. Fedex or UPS picks up domestic shipments from our location everyday Monday-Friday. Our handling time for processing payments and preparing domestic shipments for pick up is typically 24hrs. To change your shipping address send us an email or see the 'change my shipping address' faq.
Use WWW.PAYPAL.COM to send us payment for upgraded shipping service.
At Paypal you can "Send Money" for "Goods" directly to todd@snowdealsnow.com

We do not offer a discount for purchasing multiple items and you must submit full payment for all items.

Instead, we offer our multiple-item-buyers free ski/snowboard related gifts for all eligible items in a shipment. The retail value of gifts will be $8 or more per extra item purchased (but not exceeding the savings we gain by packaging the items into one box). If an item isn't already marked as 'shipped' and you purchase additional items, they would be eligible for free gift(s). Occasionally we offer a discount off a future order instead of a gift.

We process our orders in batches every 24-48 hrs and we will not hold your shipment to make it eligible for gifts.

Those items purchased with free shipping are also eligible for free gifts.

Some examples of our gift items are dvds, beanies, shirts, stickers, and a variety of other ski/snowboard related items.
Sorry we do not allow you to choose your free gift.

No. Sorry, we do not offer local pickup.

No. We have had problems with this in the past and are no longer willing to do this.

No. 100% insurance coverage is included with your shipping payment.

No. Sales tax is built in to the cost of the item.

Hold for pick up is a great option for faster safer delivery. Click your Fedex tracking number link where you should find a link to hold for pick up. Or call 1800pickups for Ups hold for pick up.

Currently this is a glitch that is preventing buyers in some countries from being shown a ship price during checkout.
Here are some options:

1. Some users may be able to register a new address for shipment and choose it as the shipping address during checkout.
2. Purchase from SnowDealsNow.com where shipping should calculate correctly to all countries
3. You may send us a direct Paypal payment to todd@snowdealsnow.com in the correct amount. We accept direct payment through Paypal using their ‘send money’ for ‘goods’ options.
4. If you would like to have your item sent to a USA address and forwarded to you many of our customers are using mail forwarding services. Here are 2 options: MyUS.com or Meest.us

You may register and then choose any valid shipping address during checkout.
If you choose a FedEx or Ups option we will need a physical address (not a po box) as your shipping address. You may prefer to have your package sent to a work address to ensure quicker and safer delivery during business hours. Alaska and Hawaii buyers may be blocked from purchasing but we may be willing to do a workaround, see the Alaska and Hawaii faq.

We do all we can to ensure there are no problems with your delivery.
We package items for safe transit in the mail stream and ship your package quickly to the address included with payment.
There can be delays caused by weather (not necessarily in your area).
If there is a problem please let us know.
Also, here is more info about shipment and some suggestions:

Typical delivery times to lower 48 states are 3-4 days for USPS Priority Mail and First Class Mail, 1-7 days for Fedex or Ups Ground, and 4-12 days for Fedex Smartpost or Ups Surepost (economy shipping).

You can view Fedex Smartpost information here http://www.imagehostplus.com/sites/2374/smartpost2.jpg
and Ground information here http://www.imagehostplus.com/sites/2374/groundmap.JPG

Here are some steps you can take to locate your domestic package:

1. Talk to your local delivery driver, terminal, or Post Office.
2. Talk to your neighbors and family members who may have received the delivery.
3. Look around your premises for the delivered package or hang tag left by the driver
4. Contact 1(800)GoFedEx, 1(800) PickUPS, or USPS at 1(800)222-1811

'Economy' shipping is for Fedex Smartpost or Ups Surepost service. Smartpost (or Surepost) is picked up by Fedex (or Ups) and delivered by your local post office. Delivery times can vary from 2 days to 14 days and our average transit time for this service is 7 days. More Smartpost info can be found here http://www.imagehostplus.com/sites/2374/smartpost9.jpg

Domestic ground shipping is free.
All available shipping options can be referenced in our listings.
Prices and estimated delivery times are clearly stated for all available shipping options.
Please note, you may need to be signed into your account or enter a zip code for shipping prices to be calculated to your destination.

We do not offer a discount for multiple items and you must submit full payment for all items.
Instead, we offer our multiple-item-buyers free ski/snowboard related gifts for all eligible items in a shipment. The retail value of gifts will be $8 or more per extra item purchased (but not exceeding the savings we gain by packaging the items into one box). If an item isn't already marked as 'shipped' and you purchase additional items, they would be eligible for free gift(s). Occasionally we offer a discount off a future order instead of a gift.

Buyers not in the lower 48 US states may be blocked from purchasing as checkout isn't enabled to configure an accurate shipping rate to your address. But we are still willing to ship items to you using Usps Priority Mail. The shipping would be free for any item listed with a Usps First Class mail shipping option. Otherwise here's a table of our Alaska and Hawaii rates:
helmets, jackets, pants, hoodies, poles, and other items in the 1-5 lb range is $15.
snowboard boots, ski and snowboard bindings, and other items in the 6-10 lb range is $30.
and skis and snowboards and ski boots and other items in the 11-16 lb range is $45.

Just send a direct payment in the correct amount.

We accept safe and fast credit card payment at Paypal.com where you can "Send Money" for "Goods" directly to todd@snowdealsnow.com
Along with your payment please include a note referencing what the payment is for.

The listing will state all available shipping options and estimated delivery times. 'Economy' Delivery is for Fedex Smartpost or Ups Surepost, Standard Delivery is Fedex Ground or Ups Ground, Expedited Delivery is 2 Day, and Overnight Delivery is Overnight. You may estimate Ground delivery times by visiting http://www.imagehostplus.com/sites/2374/groundmap.JPG.
If a shipping price isnt stated you may need to enter a zip code or sign into your account for the shipping price to calculate to your destination.
We do not send shipments that are handled by FEDEX or UPS over the weekend. Fedex or Ups picks up domestic shipments from our location everyday Monday-Friday. Our handling time for processing payments and preparing domestic shipments for pick up is typically 24hrs.

Estimated delivery times for all available shipping options are stated in the listing or at http://www.imagehostplus.com/sites/2374/groundmap.JPG. We normally process shipments within 24 hrs of receiving payment. When we process your shipment a tracking number will be uploaded into Order Details in your account. Your FedEx or Ups tracking number is automatically sent prior to your shipment (but might not have updated tracking info until the package is scanned). This email goes to your Paypal-registered email address and may get filtered as spam. Once the package is shipped there is no way to change the shipment type. USPS says that domestic Priority Mail and First Class Mail typically take 2-3 days. You may estimate Fedex and Ups delivery times by viewing the ground delivery time map available at http://www.imagehostplus.com/sites/2374/groundmap.JPG USPS handles packages over the weekend but Fedex and Ups do not. Carriers occasionally experiences delivery delays due to weather and road conditions for which they will not offer delivery guarantee/refund.

We process most shipments within 1 business day.
When we process your shipment, we will mark it as "shipped" in your account and also upload a tracking number into the system. We will also send an email with the tracking number to your paypal-registered email address.

We upload your tracking number as we create your mailing label. Your package may not show updated tracking info until it receieves a pick up scan.

Here are some options for having the item shipped to a different address:

1. Some users may be able to register a new address for shipment and choose it as the shipping address during checkout.
2. You may need to purchase from our direct website only.
3. You may send us a direct Paypal payment in the correct amount. We accept direct payment through Paypal using their ‘send money’ for ‘goods’ options to todd@snowdealsnow.com
4. If you would like to have your item sent to a USA address and forwarded to you many of our customers are using mail forwarding services. Here are 2 options. MyUS.com and Meest.Us

Duties and customs charges issued by your government to receive packages into your country are billed to you the recipient. This is customary and stated in our selling policies. Please note, many international packages are delivered duty-free and for others the customs office may be too busy to follow up on the bill but some international buyers will need to pay a customs tax upon delivery.
Please check with your local governments or visit www.export.gov for more info. We pay all postage costs so there will be no additional brokerage fees.

We do all we can to ensure quick and accurate delivery of your package. To avoid delays in customs we always fill out custom forms accurately including your delivery address as included with your payment, an accurate description of the commodity, and a commodity value. For First Class Mail items we reduce the commodity value to $15 or less. For Priority and Express we use the sales price as the commodity value. We will not declare the package as a gift as doing so is a violation of federal law. We will however send the package with a personal (instead of a business) return address as we have found this helps get taxes waived for some recipients.
We may consider lowering the value for Priority and Express shipments so include a note with payment and we will see what we can do.

We can ship to any address you have registered as a shipping address in Paypal. You may add any address during Ebay checkout and choose that address as the shipping address. But you may not request shipping to an alternate address by sending us an email or leaving a note with your Paypal payment. Please verify your address is acceptable for USPS shipments. Once you send payment, we cannot change the shipping address for international transactions.

If you want to change your shipping option and your shipment has not been processed you may send us a direct Paypal payment for the difference in price. Include a note with this payment and also send us an email requesting a ship option change. The listing will state all available shipping options including prices and estimated delivery times.
Our handling time for processing payments and preparing international shipments for pick up is 1 or 2 business days.
Use WWW.PAYPAL.COM to send us payment for upgraded shipping service.
At Paypal you can "Send Money" for "Goods" directly to Todd@SnowDealsNow.com

We do not offer a discount for purchasing multiple items and you must submit full payment for all items.

Instead, we offer our multiple-item-buyers free ski/snowboard related gifts for all eligible items in a shipment. The retail value of gifts will be $8 or more per extra item purchased (but not exceeding the savings we gain by packaging the items into one box). If an item isn't already marked as 'shipped' and you purchase additional items, they would be eligible for free gift(s). Occasionally we offer a discount off a future order instead of a gift.

We process our orders in batches every 24-48 hrs and we will not hold your shipment to make it eligible for gifts.

Those items purchased with free shipping are also eligible for free gifts.

Some examples of our gift items are dvds, beanies, shirts, stickers, and a variety of other ski/snowboard related items.
Sorry we do not allow you to choose your free gift.

To avoid delays, make sure your address is good for usps delivery and pay your duties and tax bill issued by your country's customs office promptly.

Duties and customs charges issued by your government to receive packages into your country are billed to you the recipient. This is customary and stated in our selling policies. Please note, many international packages are delivered duty-free and for others the customs office may be too busy to follow up on the bill but some international buyers will need to pay a customs tax upon delivery.
Please check with your local governments or visit www.export.gov for more info. We pay all postage costs so there will be no additional brokerage fees.

We do all we can to ensure quick and accurate delivery of your package. To avoid delays in customs we always fill out custom forms accurately including your delivery address as included with your payment, an accurate description of the commodity, and a commodity value. For First Class Mail items we reduce the commodity value to $15 or less. For Priority and Express we use the sales price as the commodity value. We will not declare the package as a gift as doing so is a violation of federal law. We will however send the package with a personal (instead of a business) return address as we have found this helps get taxes waived for some recipients.
We may consider lowering the value for Priority and Express shipments so include a note with payment and we will see what we can do.

100% insurance coverage is included with your shipping payment.

Sorry we do not ship to military addresses.

The listing will state all available shipping options.
We offer USPS 1st Class International (for up to 4 lb items only) and USPS Priority Mail International (5-15 business days).  On rare occasions, USPS International shipments can experience delays in customs that can last up to 8 weeks.

Calculated shipping costs to all available destinations are shown in the listing for each item. You must be signed into your account or have a country and zip code entered to view the shipping cost.

If the shipping cost isnt calculating please see the 'shipping cost not calculating' faq.

We will process your USPS package 1 or 2 business days after payment.
When we process your shipment, we will mark it as "shipped" in your order details and upload a tracking number.
Tracking provided by USPS does not show in detail and most packages do not show updated information even when they are moving through the USPS system.
USPS advertises their delivery time for 1st Class International and Priority Mail International to most destinations as 5-15 business days. We have found this to be accurate for the majority of our Priority Mail and 1st Class packages.

Occasionally packages will experience delivery delays. It is not uncommon for packages to deliver 4-6 weeks after shipment. Sorry, USPS does not offer service guarantees.

To avoid delays, pay your duties and tax bill issued by your country's customs office promptly.

Your tracking number is automatically uploaded into your order grid and is sent by email (check your spam folders).
Also note that your tracking info will not show any relevant info until your package is scanned at our Usps intl hub. Tracking updates wont show at usps.com. You must enter your tracking number at asendiausa.com

There is a known issue preventing buyers in some countries (like Australia) from being shown a ship price during checkout at some marketplaces.
Here are some options:

1. Some users may be able to register a new address for shipment and choose it as the shipping address during checkout.
2. You may need to purchase from our direct website only.
3. You may send us a direct Paypal payment in the correct amount. We accept direct payment through Paypal using their ‘send money’ for ‘goods’ options to todd@snowdealsnow.com
4. If you would like to have your item sent to a USA address and forwarded to you many of our customers are using mail forwarding services. Here are 2 options. MyUS.com and Meest.Us

Here are some options:

1. Some users may be able to register a new address for shipment and choose it as the shipping address during checkout.
2. You may need to purchase from our direct website only.
3. You may send us a direct Paypal payment in the correct amount. We accept direct payment through Paypal using their ‘send money’ for ‘goods’ options to todd@snowdealsnow.com
4. If you would like to have your item sent to a USA address and forwarded to you many of our customers are using mail forwarding services. Here are 2 options. MyUS.com and Meest.Us

We accept safe and fast credit card payment at Paypal.com where you can "Send Money" for "Goods" directly to todd@snowdealsnow.com
You do not need to sign up for a Paypal account and your payment can be funded by credit card, bank account, or Paypal account balance.
Along with your payment please include a note referencing what the payment is for.

Paypal payments are automatic.
We usually process your payment and ship your item within 1 business day.
When we process your shipment, we will mark it as "shipped" in the order grid and also upload a tracking number.
Tracking number may not show a scan until the package is picked up and moving.

We accept credit cards, bank account,  or Paypal account balance.
Paypal is our payment processor and you can use any of these payment methods through their secure checkout.

No. But you may return your item in accordance with our return policy and purchase another item in a separate transaction. This allows us to ensure fast and accurate handling of your orders.
If your order has not yet shipped and you would like to exchange for a different item, check our 'can i switch to a different item' faq under products.

We batch process returns/refunds every other week.
We may have already received your item but have not processed the refund yet.
We look forward to processing your return and issuing the refund back to your Paypal account.

If 14 days have passed since we received your returned item then please look for the refund in your Paypal account.
If the refund hasn't been made it could be because you didn't follow the Return Authorization instructions and we were unable to cross reference the returned package to your transaction and we may be waiting for information so we may process the refund accurately.

Here's our return/refund instructions (if you need to exchange, please make a separate purchase).

Email todd@snowdealsnow.com with this info:

1) The reason you are returning your item.
2) A copy of your Paypal payment confirmation email including payment amounts, item #, and Paypal transaction ID. This ensures your refund gets processed accurately.
3) Your name and zip code as it will appear on the returned package.

Then return the item in the same condition as received.

Reply to one of our transaction emails to contact us for our return address.

Upon satisfactory inspection of your returned item, we will issue your refund. As stated in our advertised return policy refund processing may take up to 14 days after receipt and we now charge a small restocking fee to cover our initial shipping cost. This fee will be deducted from your refund amount and is $26 for ski boots, skis, snowboards, and comparable items. $16 for bindings, snowboard boots, skiblades, and comparable items. $10 for poles, jackets/pants/hoodies/fleece, bags, helmets, wetsuits/pfds, shoes, goggles and comparable items. or $5 for anything not listed above.

• We set our prices below those of our competitors.
• We donate 5% of all sales to charity.
• All items are 1st quality...exact same as purchased from your local retail store.
• Shipping times are fast, shipping rates are low, and we offer a multiple item shipping discount.
• We have completed 100,000+ ski and snowboard sales since 1999.
• Our feedback score is a stellar 99+% positive.
• We have been recognized for our excellence in online sales and for our charitable giving with a Hall of Fame Award, Giving Works Top Selling Fundraiser Award, and a Farm Sanctuary Hilda Club Award.